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Our terms & conditions

Terms of Use

The website located at bnchicsinteriors.com (the “Site”) is a copyrighted work belonging to Bnchics Inc, Delaware Company Number 5675705 (“Bnchics”, “us”, and “we”). Certain features of the Services or Site may be subject to additional guidelines, terms, or rules, which will be posted on the Service or Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into this Agreement; to the extent such terms, guidelines, and rules conflict with these terms of use, these terms of use shall govern.

THESE TERMS OF USE (“AGREEMENT”) SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF THE SITE AND SERVICES. BY ACCESSING OR USING THE SITE OR SERVICES, YOU ARE ACCEPTING THIS AGREEMENT AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THIS AGREEMENT. YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS AGREEMENT, DO NOT ACCESS AND/OR USE THE SITE OR SERVICES.

THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

1. Service.

1.1. General.

Bnchics provides an online platform that helps connect customers who wish to purchase online interior design services and interior design advice (“Designer Recommendations“) by submitting information about their design projects including photos, and answers to questions (“Customers”) and designers who wish to provide such services (“Designers”), including, for example, responding to projects with Design Concept Preview Proposals (“Design Proposals”), and providing online interior design services including 3D room rendering, shopping list with links, paint color palettes, moodboards, tips and implementation guide, floor plan, and to-do list (“E-Decor Package”). “User” means any user of the Site or Service, and may be a Designer or a Customer. To the extent you are a Customer, the provisions in this Agreement regarding Customers apply to you. To the extent you are a Designer, the provisions in this Agreement regarding Designers apply to you. To the extent you are a User, the provisions in this Agreement regarding Users apply to you. “Winning Designer” means a Designer whose Design Proposal is selected by Customer in an E-Decor Project. “Buying Customer” means the applicable Customer. “Sold E-Decor Package” means the applicable winning Design Proposal and contents of the E-Décor Package and online décor services. “Sale” means the applicable sale. “IPR” means all trade secrets, copyrights, trademarks, mask work rights, patents and other intellectual property rights recognized by the laws of any country.

1.4. Project Implementation, Furniture Purchases & Returns

At Bnchics, we take pride in a well-designed space and can’t wait to see your project come together. We encourage you to inspect all items upon receipt and if there is any issue, please contact our ordering team at support@bnchicsinteriors.com right away.

Tips to help you reduce returns: 

  • Request paint and color swatches prior to purchasing. Please double-check on the finishes and colors as some may vary in the photos and on screens. Additional item photos can be requested from vendors.

  • Test paint on your walls to view at different times of the day in different lights prior to painting or tape paint samples to the walls.

  • Ensure the items will fit into the room of choice by measuring entryways, hallways, and doorways.

  • Window measurements by a professional are always recommended. Some of our vendors offer this as a complimentary service. Please feel free to ask the ordering team about this.

Tips for a smooth return process:

  • Inspect all items upon delivery and contact our team of any issues immediately.

  • Refuse the delivery if the damage is noticed while the delivery team is still in your home

  • Send at least 3 photos and a short description of any issues so we can resolve them ASAP.

  • Keep all original packaging because it is often required to process the return.

Return Policy

Furniture purchased through a third-party vendor is subject to third-party terms such as each vendor’s return policies and warranties. Certain rules and fees apply such as return timelines, return shipping, and pick-up fees. Our team will advocate on your behalf with each vendor to make the process as easy as possible.

Bnchics uses reasonable efforts to display the current and accurate price for furniture and decor items, the item price is dynamic, and the price displayed for any particular item (including shipping, white glove delivery, and assembly charge) is subject to change as vendors change their prices from time to time.

Custom Order and Final Sale items are not eligible for cancellation, return, or exchange.

Bnchics is not responsible for mismeasurements of suggested furnishings, for item colors, and is not responsible for confirming that suggested merchandise will fit through doorways, hallways, stairways, or elevators. All measurements and colors should be verified by the customer in their space prior to purchasing a product.

Bnchics strongly recommends consulting with a licensed professional prior to undertaking any construction activity and will not be held responsible for any consequential or punitive damages arising from such activity.

Bnchics will not be responsible for any consequential or punitive damages concerning furniture and decor deliveries and no action for breach of these Terms and Conditions may be brought more than one year after completion of services by Bnchics.

Refund Processing

Refunds are processed back to your original form of payment once Bnchics has received them from the vendor. Timelines may vary depending on the vendor and our team will continue to watch over this until your refund is processed.

  • By participating, entrants agree to allow Bnchics to share or repost their submitted images on social media and other marketing platforms.
  • Furniture credit is non-transferable, non-exchangeable, and cannot be redeemed for cash.
  • By participating, entrants agree to allow Bnchics to share or repost their submitted images on social media and other marketing platforms.
  • Furniture credit is non-transferable, non-exchangeable, and cannot be redeemed for cash.
  • By participating, entrants agree to allow Bnchics to share or repost their submitted images on social media and other marketing platforms.
  • Furniture credit is non-transferable, non-exchangeable, and cannot be redeemed for cash.
  • Furniture credit is non-transferable, non-exchangeable, and cannot be redeemed for cash.
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